TERMS & CONDITIONS POLICY
All bookings are made with Fi Turizm Seyahat Acentası ve Ticaret Ltd Sti. trading as BEST TURKEY TOUR (Legal name: IGLESIAS TOUR TURKEY).
By booking a product with us you will be deemed to have read, understood, and accepted these Booking Terms & Conditions (which constitute the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation/invoice.
A ‘Client’ (You) is all persons named on the booking form intending to travel with BEST TURKEY TOUR.
A ‘Product’ is any service sold by BEST TURKEY TOUR.
A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon and confirms that all such persons are fully aware of and understand these terms and conditions. We reserve the right to decline any booking at our discretion.
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SPECIAL TERMS FOR SHORE EXCURSIONS TO EPHESUS AND ISTANBUL
Embarking on our Shore Excursions to Ephesus or Istanbul promises a curated experience focused on Tour Guides, Transportation, and Museum Entrance Tickets (if selected). Unlike Multi-Day Tours, these excursions have distinct terms and exceptional flexibility.
- Free Date Change Flexibility: Cruise plans can be unpredictable. We offer free flexibility for date changes if your Cruise Plan undergoes alterations. Kindly inform us at least 5 days before the scheduled start date for a seamless adjustment.
- Cancellation Policy: Should you decide to cancel your tour, we understand. A full refund of your deposit payment is provided for cancellations made a minimum of 5 days before the tour’s commencement.
Your satisfaction and peace of mind are paramount to us. These special terms are designed to accommodate unforeseen changes in your plans while ensuring a hassle-free and enjoyable experience on our Shore Excursions to Ephesus or Istanbul. Explore with confidence, knowing we prioritize your comfort and flexibility.
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DEPOSIT AND FINAL PAYMENT FOR MULTI-DAY TOUR PACKAGES
For all Tour Packages we publish online (Group Tours, FIT (Independent) & Private Tours), the deposit payments are non-refundable. The percentage of deposit payments is determined by the IGLESIAS TOUR TURKEY and displayed on the screen of the tour package you wish to book. Deposit payments are used to hold Hotel bookings, Domestic flight/s bookings, etc. The rest of the payment can be collected in cash or credit card according to the preference of the client.
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AMENDMENTS & CANCELLATIONS BY CLIENTS
You can cancel your reservation at any time, however, cancellation fees apply. The cancellation will be effective at the time that we receive a written request from you or your Agent. The cancellation fees that will be applied as cancellation loss are as below;
- Cancellation made until 42 Days prior to the starting date = 30% of the total reservation amount (the deposit amount)
- Cancellation made between 41 Days – 21 Days prior to the starting date = 40% of the total amount
- Cancellation made between 20 Days – 07 Days prior to the starting date = 50% of the total amount
- Cancellation made between 06 Days – 03 Days prior to the starting date = 75% of the total amount
- Cancellation made between 02 Days – 0 Days prior to the starting date = 100% – No Show applied – Full Loss
- No refund is provided for a partially used Product.
After your booking has been confirmed proposed amendments must be provided to us in writing by ‘the Lead Client’.
If any number of your party is prevented from traveling because of death, injury, or serious illness of the client, close relative or friend, redundancy, or jury service, the above-mentioned rules will apply. If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client. Please be aware that each reservation is unique, can not be transferred to any other person.
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CANCELLATION DUE TO PANDEMIC AND CREDIT FOR FUTURE TOURS (CFFT)
If there is a case of closing the borders between the traveler’s country and Turkey, this article applies. The lead traveler should apply a written request 14 days prior to the starting date. Iglesias Tour checks the official announcements; if the borders between the traveler’s country and Turkey are closed due to the pandemic/quarantine reasons or not. If yes, this article will take place.
The client will be able to change the tour date 1 time in return for paying the difference of new domestic flights. The new tour date should be for the following 365 days. The difference in the domestic flights will be calculated by Iglesias Tour Team and the clients will be responsible to pay this difference. Iglesias Tour should be informed about the new travel date at least 40 days prior to starting date.
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CANCELLATION BY BEST TURKEY TOUR
We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
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INFORMATION AND PRICING POLICY
Before the booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
Any reduced prices or discounts that become available after you have booked your deposit can not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
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CHANGE OF HOTELS AND ITINERARY
We publish all product information in good faith and we will use our best endeavors to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time due to local operational issues.
If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one day out of five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same value.
We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
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ACCOMMODATIONS
The hotels listed on our website are intended to be used on all departures, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels with or without prior notice. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes made by Customers. Full cancellation penalties as noted above apply.
Organized tour accommodations are based on single/twin/double/triple share accommodation.
For pre and post-tour accommodations, the entire room will be reserved for you. We cannot arrange shared pre and post-tour accommodations for single travelers. Payment of a single supplement is required in this instance.
If you are booking a triple room, please note that in some hotels, the third bed may be a “sofa-bed/fold-away bed”. The availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
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TOUR MEETING POINT
If you forsake your inbound airport transfer or book a product that doesn’t include an inbound airport transfer, you are responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points can be decided by contacting our team.
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TRAVEL INSURANCE
Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage, and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client.
IGLESIAS TOUR TURKEY accepts no liability on the Client’s behalf where IGLESIAS TOUR TURKEY has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. Travel insurance is not mandatory to join the tour, however, it is highly recommended to have it in case you face to an unexpected situation during your travel. On the other hand, you might compensate your loss from your insurance in case of any cancellation and loss.
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LIABILITY OF BEST TURKEY TOUR
Iglesias Tour Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks of your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Iglesias Tour or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Iglesias Tour by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea, and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
We accept no liability if you incur additional costs through delay, accident, or disruption of the Product(s) beyond our control by force majeure or otherwise.
Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
Where you occupy a seat in a vehicle fitted with a seat belt, neither Iglesias Tour nor our agents or contracted service providers will be liable for any injury, illness, or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
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TRAVEL DOCUMENTATION
It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates, and all necessary travel documents. We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.
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HEALTH, SAFETY, AND CONDUCT
Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. If you have any pre-existing medical conditions or illnesses you must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Iglesias Tour from any obligations and liability.
While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise Iglesias Tour of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being, or behavior interferes with the operation of the tour. There will be no refund in such cases.
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CLIENT EXCLUSION AND LOCAL LAW
You agree to accept the authority and decisions of Iglesias Tour’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable, or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Iglesias Tour. In the case of Client ill health, we may make such arrangements as it sees fit and recovers the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel to. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
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COMPLAINTS
If you have a complaint about any of the Product arrangements you must raise the complaint immediately with an Iglesias Tour employee so that we can use our best endeavors to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain about the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.
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LUGGAGE
In addition to any personal items such as a handbag or laptop computer, you are entitled to have one main piece of luggage and a cabin bag or day pack. Please note that some domestic airlines in Turkey have a luggage limit of 15kg. If your tour program includes a domestic flight and your luggage exceeds 15kg you will be responsible for any excess baggage fees.
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FREE TIME
Certain periods during the tour may be designated as “free time”. These periods are provided primarily to give the Client a chance to rest, relax and/ or explore. The Client is free to use this free time as they wish. We do not accept responsibility for any loss, accident, or injury which occurs during such ‘free-time”.
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GUARANTEED DEPARTURE PRODUCTS
Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure except where beyond the control of Iglesias Tour by Force Majeure and include all tours within the brochure and on the website.
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GENERAL
No employees or representatives of Iglesias Tour have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Iglesias Tour unless such be in writing and signed by the Managing Director of Iglesias Tour.
All contracts for bookings made with Iglesias Tour are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.